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FREQUENTLY ASKED QUESTIONS
ORDERS ON SIMICASE.COM
Below are all questions related to placing an order.
Q1: HOW DO I PLACE AN ORDER?
STEP 1 - PRODUCT CHOOSE
Selects a product by clicking on the image. By clicking on the image you will find the product page.
STEP 2 - SHOPPING
Click on cart to put the product in your cart. If a color, size or option can be clicked, first choose your desired option and then click Add to Cart. The product comes in your shopping cart. You can choose to "continue shopping" or "checkout" immediately to pay and complete the order. Do you have any desired products, numbers and options in the shopping cart? Then click on 'Checkout'. All prices are shown with and without VAT.
STEP 3 - LOGIN (IF YOU HAVE AN ACCOUNT)
When you go to checkout, this can be done in different ways. You can check with account or without account. You can sign in if you already have an account or choose to pay immediately without account. Make your choice and then choose 'checkout'.
STEP 4 - ORDER
You will find a page where you must enter your billing information. Please fill in this information and check it out. If you have an account, you do not have to fill in this. Then choose Payment Method and optionally enter a discount code. Please check your details and click 'Place Order.'
STEP 5 - PAY
You will now be in the screen to pay your purchased payment method. Per method, you'll be guided by the payment step by step. If everything has expired, your order is completed and you will receive a confirmation email.
STEP 6 - CONFIRMATION
If everything has expired, your order will be completed and you will receive a confirmation email in the specified email address. If you have not received anything, please contact Customer Service or reset your order.
Q2: WHAT SHOULD I DO IF MY ORDER DIDN'T GO THROUGH?
If you are sure your order has failed, you can reset the order. If you have any doubts, please contact customer service. We will then see if the order has passed.
Q3: HOW CAN I CANCEL MY ORDER?
If you wish to cancel your order, please send an e-mail to email@example.com. If your package is not yet shipped, it can be canceled and the entire amount will be refunded to your account. If your package is already packed and sent, you can just send it back to us. We will then arrange for a refund.
Q4: WHAT DO I DO IF I WANT TO PLACE A LARGE ORDER?
For larger orders we can give you special prices. If you want more than 10 pieces of a product, please send us an email to firstname.lastname@example.org. Enter the products and the relevant numbers in your mail, and you will receive a reply with a price proposal as soon as possible.
Q5: Can I also order from abroad?
Yes! We ship all over the world.
Q6: ARE THE PRICES RESPONSIBLE ON THE WEBSITE, INCLUDING VAT?
Yes, all mentioned prices include 21% VAT.
On this page you will find all questions about product warranty and what to do in case of a defect.
V1. HOW LONG IS THE GUARANTEE PERIOD?
By default you have 2 years warranty.
V2. HOW IS THE WARRANTY OF DAMAGE TO PRODUCTS?
If an item is defective upon receipt, please send it back in original packaging within 1 week of discovery, with a copy of the voucher & return form. A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may apply to the entrepreneur under the agreement.
V3. HOW DOES THE FACTORY GUARANTEE EXCEED?
When you order something from Simistore, Simistore assumes responsibility for warranty. All warranties therefore run through Simistore. When required, we will return the product to the manufacturer. The product will come to us first, after which we will make sure that it comes to the manufacturer. It has been a long time since the customer ordered the product, so it may be easier for the customer to contact the manufacturer himself. We may then provide the manufacturer's contact information. The factory warranty can be found in the product manual, always be aware of this.
V4. WHEN WHEN IS THE WARRANTY PERIOD?
The guarantee will start from the date of purchase. The accompanying packing slip is included as proof of warranty.
V5. WHEN IS THE WARRANTY NOT APPLICABLE?
If there is no proof of purchase and / or original packaging. This must be kept for you as long as the warranty period lasts.
In case of damage caused by improper use.
In case of wear, wear and tear
Defects or defects already known at the time of receipt of the product. If this is the case, please contact customer service directly.
V6. HOW DO I HAVE A PRODUCT OR PACKAGE BACK?
Look at the Returns page for the return process.
At Simistore the customer is number one! Unfortunately, something goes wrong and you may be unhappy with the service, products or website. If you have a complaint about a particular product, our service or anything else that's just about Simistore, please contact our customer service. This can be done in 3 different ways:
Q. What information should you add when you send us a complaint?
Please state your name, e-mail address, phone number, order number and a clear description of your complaint. If you have proof, you can also send it.
Q. DO I GET A RECOMMENDATION OF THE COMPLAINT NOTICE?
No, no receipt will be sent.
Q. IN WHO MAY I GET ANSWER TO MY CUSTOMER?
You will receive an answer and solution within 14 business days.
V. WHAT ARE THE CONTACT DATA?
Schiedamseweg Beneden 493 C
Hours: Mon. thru fr. from 09:00 to 17:00.
The European Commission offers a platform for online dispute settlement, which can be found here http://ec.europa.eu/consumers/odr/ Consumers have the opportunity to use this platform for dispute settlement